Q: How do I place an order?
Simply add your chosen item to the cart and proceed to checkout. Fill in your details correctly so we can ship your order smoothly.

Q: Can I change or cancel my order after payment?
Orders that have been processed or shipped cannot be changed. If you made a mistake, contact us immediately after payment confirmation.

Q: How long will my order take to arrive?
We usually ship within 1–3 working days after payment confirmation. Delivery time may vary depending on your location and the courier.

Q: Can I track my shipment?
Yes. Once your order is shipped, we’ll send you a tracking number via email.

Q: Can I return or exchange my item?
Yes, we accept returns or exchanges for incorrect or defective items. Please contact us within 3 days after receiving your order.

Q: What if I received the wrong product?
Let us know right away, and we’ll arrange the replacement at no extra cost.

Q: Are Hazesac bags handmade?
Yes, all Hazesac products are locally crafted with attention to detail and material quality.

Q: Will there be restocks for sold-out items?
Some collections are limited, but we do restock selected items based on demand. Follow our Instagram for updates.

Q: What payment methods do you accept?
We accept bank transfer and e-wallet payments available at checkout.

Q: Can I pay via COD?
Currently, we do not offer Cash on Delivery (COD).

Q: How do I clean or care for my bag?
We recommend spot-cleaning with a damp cloth and avoiding machine wash to preserve the shape and material.

Q: I want to collaborate or feature Hazesac. How can I reach out?
You can contact us directly at hello@hazesac.com or DM us on Instagram @hazesac.